Member Service Representative I Chief Financial Credit Union - 3.2 Rochester Hills, MI Job Details Full-time $18 - $22 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Opening bank accounts Retail customer service procedures Managing customer accounts Cash amount verification Internal controls Customer relationship building Account maintenance Depositing cash Client rapport building Client inquiry handling Bank transfers Promoting bank products Cash drawer securing Money transfers Incident Escalation High school diploma or GED Financial records management Financial record maintenance Financial product expertise Credit union experience Computer skills Assisting with digital banking services Fraud prevention and detection Handling account queries Documentation Handling Solution selling approach Escalation handling Promoting bank services Entry level Under 1 year Full Job Description Member Service Representative Turn Everyday Transactions Into Meaningful Member Relationships. $18.00-$22.00/hour | Full-Time | In-Branch At Chief Financial Credit Union, working in a branch is about more than completing transactions. It's about creating a welcoming experience and helping members feel confident about their finances. A member may stop in to make a deposit, open an account, ask about a loan payment, or get help using a digital service. Sometimes they know exactly what they need. Other times, they need someone who will listen, ask the right questions, and guide them toward the best solution. That's where you come in. As a Member Service Representative I , you'll be one of the first people our members see and someone they can count on for accurate transactions, helpful answers, and professional service. You'll assist members in the branch and by phone, open and maintain accounts, and introduce products and services that can make managing their finances easier. We're looking for someone who enjoys helping people, takes pride in getting the details right, and understands the importance of creating a positive member experience. An In-Branch Role This is an in-person role where you'll work alongside your team and assist members face-to-face and by phone. Being present in the branch allows you to build relationships with members, learn from experienced teammates, and develop a strong understanding of Chief's products, systems, and service expectations. More Than a Paycheck We know your benefits matter, too. Chief Financial Credit Union offers a competitive benefits package designed to support you and your family, including: Medical insurance — Blue Cross Blue Shield PPO and BCN HMO options with a $500 deductible Employer contribution toward medical, dental, and vision premiums Insurance waiver rebate for eligible employees who do not need medical coverage through Chief 401(k) employer contribution $50,000 in employer-paid life insurance Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage Paid holidays Generous vacation and PTO Tuition reimbursement program after one year of employment (qualifying terms apply) What You'll Do In this role, you'll help members with their everyday financial needs while creating an experience that feels personal, professional, and welcoming.

You will:

Serve members in the branch, by telephone, and through other assigned service channels. Process deposits, withdrawals, payments, transfers, and other financial transactions accurately and efficiently. Open, close, and maintain consumer accounts in accordance with Credit Union procedures and regulatory requirements. Answer routine account questions and help members resolve service concerns within your level of authority. Listen beyond the initial request to understand what the member may need and recommend appropriate products, services, and digital solutions. Educate members about account features, online and mobile banking tools, and other resources that can make managing their finances easier. Balance your cash drawer and complete end-of-day procedures accurately and on time. Protect member accounts and information by following verification, security, confidentiality, fraud-prevention, and internal-control procedures. Maintain accurate member records, reports, logs, and transaction documentation. Recognize when a request or concern requires additional review and escalate it appropriately. Respond promptly and professionally to members, coworkers, internal partners, and vendors. Help maintain an organized, professional, and welcoming branch environment. Build your knowledge of Credit Union products, services, systems, policies, and procedures. What Makes Someone Successful Here? Great branch service isn't just about completing a transaction. It's about making sure the member leaves feeling heard, supported, and confident about what comes next. You're approachable and professional. You pay attention to details and understand the importance of accuracy when handling someone's money. You're comfortable asking questions, explaining information clearly, and starting a conversation when you recognize another way Chief may be able to help. You'll be a great fit if you: Have one month to one year of similar or related experience , ideally in a credit union, bank, retail, cash-handling, or customer-service environment. Genuinely enjoy helping people and building relationships. Communicate clearly, professionally, and respectfully in person and by phone. Are comfortable handling cash and completing financial transactions with a high degree of accuracy. Pay close attention to details and take ownership of your work. Can balance multiple member needs and responsibilities in a fast-paced environment. Are comfortable recommending products, services, and digital solutions when they can genuinely benefit the member. Use good judgment and recognize when a situation should be escalated. Understand the importance of confidentiality, account security, verification, and internal controls. Are comfortable learning and working within multiple computer systems and applications. Are dependable, adaptable, and team-oriented. Enjoy being part of a team and contributing wherever help is needed. Are comfortable working toward individual and branch service, accuracy, quality, and performance expectations. Have a high school diploma or GED. This position requires the ability to sit or stand for extended periods, use computers and standard branch equipment, and occasionally lift or move items weighing up to 20 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential responsibilities of the position. Your Schedule This is a full-time, in-branch position with a regular schedule of: Monday-Friday | 8:40 a.m.-5:15 p.m.

Team members also participate in:

Rotating late nights until 6:00 p.m. Rotating Saturdays from 8:45 a.m.-12:15 p.m. Pay $18.00-$22.00 per hour Pay within the range will be based on relevant experience, skills, and qualifications. Why This Role Matters For many members, the branch is where their relationship with Chief begins. Whether someone is making an everyday transaction, opening a new account, asking for help, or trying to understand their financial options, you have the opportunity to make that experience easier and more personal. As a Member Service Representative I, you'll do more than process transactions. You'll build trust, help members find solutions, and create the kind of service experience that keeps them coming back to Chief. You'll also gain hands-on financial-service experience, deepen your knowledge of Credit Union operations, and build a strong foundation for continued growth within the organization. If you believe great service means listening, helping, educating, and getting the details right , we'd love to meet you. Ready to turn everyday transactions into meaningful member relationships? Apply today.