Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key to ensuring customer satisfaction and loyalty. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you! Responsibilities Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service. Verifying health, auto and work comp insurance. Front office duties consist of placing phone calls, scheduling appointments, cleaning office, filing, data entry, communicating efficiently with office staff, physician offices, and patient's. Provide accurate information regarding products and services to assist patients in making informed decisions. Maintain detailed records of customer interactions in our computerized system for future reference. Collaborate with team members to improve processes and enhance the overall customer experience. Assist with data entry tasks as needed, ensuring accuracy and attention to detail. Stay informed about product updates and company policies to provide the best support possible. Candidate must be eager and

RELIABLE.

Punctuality important. Knowledge of HIPAA Knowledge of ICD-10 helpful, but not required Qualifications Proven experience in customer service or client services is preferred. Strong phone etiquette and communication skills in English Proficient in using office software and computerized systems for data entry and record keeping. Ability to handle multiple tasks while maintaining a positive attitude under pressure. Excellent problem-solving skills with a focus on customer satisfaction. A team player who is also capable of working independently when required. High school diploma or equivalent; further education or certifications in customer service are advantageous. Join us in creating memorable experiences for our customers while developing your career in a supportive environment!

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

On-the-job training Paid time off

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Work Location:

In person