Call Center Representative - Park Medical, Southfield McLaren Health Care - 3.2 Southfield, MI Job Details Full-time 1 day ago Qualifications High school diploma or

GED Full Job Description Position Summary:

The role of the Call Center Representative is to manage incoming and outgoing calls in a friendly, professional and compassionate manner. The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required.

Essential Functions and Responsibilities :

Answer and/or make calls to patients efficiently and accurately to address their needs, concerns or other issues, ensuring that patients feel supported and valued. Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Understand and strive to meet or exceed Call Center metrics while providing excellent consistent customer service. Resolve inquiries during the call; send Communications Center Messages for assistance toward resolution only when absolutely necessary. Utilize software, databases, scripts, and tools appropriately.

Required:

High School Diploma or GED Minimum 6 months of Patient Access, Medical Billing or Customer Service work experience

Additional Information Schedule:

Full-time Requisition ID:

26011085

Daily Work Times:

8:00am - 5:00pm

Hours Per Pay Period:

80

On Call:

No Weekends:

No About Us McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.