Ferguson's is looking for a Customer Care Specialist to join our experienced team in Traverse City. This is more than a traditional sales position. Our people help customers solve problems and take care of their needs. That may mean helping someone choose the right product, researching a part, coordinating with our service department, following up with a manufacturer, receiving merchandise, or making the extra phone call needed to get a customer an answer. We're looking for someone who cares about customers, takes ownership, follows through, works well with others, and is willing to learn. Experience with outdoor power equipment, fireplaces and stoves, parts, service, or technical retail is a plus—but it is not required. We are willing to teach the right person our products and industry. What You'll Do Assist customers in person and by phone with outdoor power equipment, fireplaces and stoves, parts, service, and purchasing needs. Help customers find the right solution rather than simply sell a product. Research products, parts, and technical information. Coordinate customer needs with our sales, parts, and service teams. Prepare sales transactions and customer orders. Learn and use our Ideal point-of-sale/business management system. Receive, move, and organize incoming merchandise. Assist customers with loading lawn mowers and other equipment into vehicles or trailers. Follow up with customers, vendors, and coworkers to make sure commitments are completed. Learn our outdoor power equipment, fireplace, and stove product lines. Pitch in where needed as part of a small, experienced team. What We're Looking For Strong customer-service skills and an interest in helping people. Dependability and follow-through. Good problem-solving ability and judgment. Clear, professional communication. A team-oriented attitude. Comfort using computers and learning new software. Ability to stay organized while handling multiple responsibilities. Curiosity and willingness to learn technical products. A willingness to take ownership of customer needs and see things through. Compensation & Benefits Starting pay: $20.00 per hour Compensation is reviewed regularly, with opportunities for increases based on performance, growth, and contribution to Ferguson's success.

Benefits include:

Employer-paid medical, dental, and vision coverage 401(k) retirement plan with a generous employer match Paid time off Earned vacation Ongoing product and industry training Schedule This is a full-time position generally working: Four weekdays: 8:00 AM-5:30

PM Most Saturdays:

9:00 AM-3:00 PM The employee will have a regularly scheduled weekday off , most likely Thursday or Friday. Physical Requirements This is an active, hands-on retail position. The employee must be able to stand and move throughout the store during the workday; regularly handle, move, and organize merchandise; and safely lift and carry products weighing up to 50 pounds, with or without reasonable accommodation . The position also includes helping customers load lawn mowers and other outdoor power equipment. Larger equipment is moved using appropriate equipment and/or assistance from other team members. About Ferguson's Ferguson's Lawn Equipment, Fireplace & Stove Center serves the Traverse City area with outdoor power equipment, fireplaces and stoves, parts, and service. Our business depends on knowledgeable people who work together, take responsibility, and take the time to properly care for our customers. Ferguson's Lawn Equipment, Fireplace & Stove Center 955 South Airport Road W Traverse City, MI 49686 Interested? Please apply with your resume or work history and briefly tell us why you think you would be a good fit for Ferguson's and our customers.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person