Roto-Rooter of Northern Michigan | Traverse City, MI We're looking for an organized, personable team member to help us stay connected with customers and keep our service schedule running smoothly. Most of this role involves outbound customer service. You'll also serve as a backup dispatcher when our primary dispatcher needs coverage or call volume increases. What you'll do Call customers to schedule routine maintenance and recommended follow-up service. Follow up on unpaid invoices, answer billing questions, and help customers make payments. Make en route calls so customers know when a technician is coming and are ready for the visit. Cover incoming calls and dispatch when needed, including scheduling jobs, communicating with technicians, and updating customers about changes. Follow up on open estimates, missed calls, and appointments that need to be rescheduled. Keep customer information, job notes, and follow-up tasks accurate in our system. Help identify service issues early and work with the team to resolve them. What we're looking for A friendly, confident phone manner and comfort making outbound calls throughout the day. Strong organization and follow-through, especially when several customers and technicians need attention at once. Good judgment when discussing payments or handling a frustrated customer. Comfort learning scheduling and customer management software. Experience with ServiceTitan is a plus. Customer service, dispatch, scheduling, or accounts receivable experience is helpful; plumbing experience is not required. You'll work with a local team that has served Northern Michigan since 1958. We'll train you on our services, systems, and dispatch process.

Pay:

$18.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person