Position Title:

Customer Service Associate (On Site - University Center, MI)

Employee Group:

Support Division/Department:

Bookstore Status:

Part-time Starting Salary:

$14.56 per hour; Commensurate with Qualifications and Experience Position Summary Information Position Accountabilities and Essential Functions The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY

This position is responsible for providing customer service in the bookstore. This includes answering phone and providing information to customers, operating cash registers and credit card machines and processing financial aid charges within guidelines and assisting customers in finding books and supplies. This position is also involved in receiving books and merchandise, including checking in, pricing and shelving all merchandise and packing and shipping returns to vendors. The position also checks online book orders; and then pulls and packs the orders for shipment. This position also provides support to other positions as needed and assigned in bookstore.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING

Process customer sales transactions Operate cash registers, credit/debit card machines, refund registers Buyback transactions and data entry for financial aid charges Provide customer service to students, faculty and staff; answering phones, processing internal charges, desk copy requests, special orders, web orders and assistance in finding books, supplies and other merchandise Receives incoming delivery of books, supplies and clothing Unpacks cartons, inventories items, price items and stocks books and supplies and other merchandise Provides clerical support as assigned Works as assigned to provide coverage for staff vacancies and/or special events. Required Qualifications Minimum Technology Skills High school diploma or GED Less than 1 year of customer service experience Additional Experiences Considered One or more years of customer service experience preferred Application Deadline Position will remain open until filled. First consideration will be given to applications received by July 29th. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified. Special Instructions to Applicants Complete an on-line application and attach a cover letter with position title which addresses the required skills of the position, resume, and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses. Posting Specific Questions Required fields are indicated with an asterisk (

•). In order to track our recruitment sources, please indicate how you became aware of the position vacancy? Delta.edu Indeed.com MI Works / MI Talent Bank HigherEdJobs.com Michigan HERC Website MLive (Grand Rapids Press, Flint Journal, Ann Arbor News, Jackson Citizen Patriot, Kalamazoo Gazette, Saginaw News, Muskegon Chronicle, Bay City Times) Other If you selected "Other" above, please tell us where you heard about this posting.(Open Ended Question) Describe your understanding and experience in creating a sense of belonging for all students, faculty, staff, and community members.(Open Ended Question) Applicant Documents Required Documents Resume Cover Letter Optional Documents Transcript 1 Letter of Recommendation 1 Letter of Recommendation 2 Professional Certifications or Licensures Transcript 2 Transcript 3 Letter of Recommendation 3