Customer Service Representative Randazzo Heating & Cooling - 3.9 Warren, MI Job Details Full-time $17 - $19 an hour 16 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation Active listening Customer returns handling Stress management High school diploma or GED Attention to detail

Full Job Description Job Title:

Call Center Customer Service Representative Job Summary:

A Call Center Customer Service Representative handles incoming and outgoing customer calls, provides information about products and services, resolves customer concerns, and ensures a positive customer experience. The role requires excellent communication skills, patience, and the ability to manage a high volume of calls efficiently. Key Responsibilities Answer inbound customer calls and respond to inquiries in a professional manner. Make outbound calls for follow-ups, surveys, appointment confirmations, or customer support. Resolve customer complaints, concerns, and service issues promptly. Provide accurate information regarding products, services, billing, and company policies. Document customer interactions, transactions, and resolutions in company systems. Process orders, returns, exchanges, payments, and account updates. Escalate complex issues to supervisors or specialized departments when necessary. Meet call center performance goals, including call handling time, quality standards, and customer satisfaction metrics. Maintain confidentiality of customer information and comply with company policies. Stay current on company products, services, and procedures. Qualifications High school diploma or equivalent required. Previous customer service or call center experience preferred. Strong verbal communication and active listening skills. Basic computer proficiency and data entry skills. Ability to multitask while navigating multiple systems. Strong problem-solving and conflict-resolution abilities. Ability to work independently and as part of a team. Skills Customer-focused mindset Excellent phone etiquette Attention to detail Time management Adaptability and flexibility Professionalism and patience Ability to remain calm under pressure

Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person