Job Summary We are seeking a dynamic and organized Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation operations, manage logistics, and deliver exceptional customer service through effective communication and problem-solving. Your proactive approach will ensure timely dispatching of vehicles and a seamless internal and external communication. This position offers an exciting opportunity to be at the heart of our transportation management system, supporting efficient road transportation operations and fostering strong relationships with clients and carriers alike. Responsibilities Coordinate and dispatch towing/road service calls using vehicle dispatch software and transportation management systems such as Traxero Transportation Management and Salesforce AAA. Communicate with drivers, customers, using multi-line phone systems and phone call management tools to provide updates, resolve issues, and schedule pickups or deliveries Monitor GPS to track vehicle locations, optimize routes. Respond promptly to customer inquiries via phone or email, providing detailed information on shipment status, delivery timelines, and freight details Collaborate with fellow dispatchers to coordinate transportation planning for efficient road transportation operations Maintain detailed records of dispatch activities, incident reports, inbound/outbound calls. Requirements Proven experience in dispatching within transportation planning or logistics environments; familiarity with vehicle dispatch software such as Traxero Transportation Management or similar platforms is preferred Strong knowledge of GPS tracking systems, road transportation operations Excellent communication skills with professional phone etiquette; ability to handle multi-line phone systems efficiently Understanding of DOT regulations governing freight movement and vehicle safety standards Exceptional organizational skills with keen attention to detail for managing drivers. Ability to analyze logistical data for route optimization and problem resolution in fast-paced environments Strong typing skills for accurate data entry; experience with transportation management systems (SFS) is highly desirable Customer service orientation with a proactive attitude towards resolving issues promptly and professionally Join us in a role that combines the energy of dynamic transportation coordination with the satisfaction of delivering outstanding customer service. We value motivated individuals eager to make a difference in our company operations while supporting our commitment to safety, efficiency, and customer satisfaction.

Pay:

From $16.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person