MI CUSTOMER SERVICE

Alea Leather Wixom, MI Job Details Full-time $23.50 - $26.00 an hour 1 day ago Qualifications Microsoft Excel Microsoft Outlook Sales order data entry

Full Job Description Position Description:

Fast-growing leader in the automotive industry, known for our craftsmanship, innovation, and commitment to customer satisfaction. As we continue to expand, we are looking for a Customer Service Representative to join our team and help us deliver exceptional experiences to our customers every day. This position resides in Wixom, Michigan. What You'll Do Answer 30+ inbound/outbound calls daily while providing friendly, professional support. Follow through with order submission to manufacturing. Send and respond to 50+ customer emails per day using Microsoft Outlook. Manage customer inquiries and updates via text messaging. Work across multiple applications at once to track orders, resolve issues, and maintain accurate records. Collaborate with internal teams to ensure quick, effective solutions for our customers. What We're Looking For Previous customer service experience (high-volume environment and order entry). Excellent written and verbal communication skills. Strong proficiency in Microsoft Outlook, Word, and Excel. Ability to multitask efficiently with several applications open at once. Organized, detail-oriented, and able to thrive in a fast-paced environment. Requires steep learning curve on product, customers and ordering system. Knowledge and interest in the automotive industry. Dependable attendance. Reliable transportation. Why Join Us? Competitive compensation and benefits Opportunity to grow with a fast-expanding company in the automotive industry. Supportive, collaborative work environment. You won't just be answering calls — you'll be part of a team that's passionate about quality, growth, and delivering the best possible customer experience.