An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
Job Overview Are you ready for more than just a job—you're ready for a real career path with purpose, structure, and growth? Our Protégé Program is designed for individuals who want to step into the insurance industry and learn it the right way—from the ground up—inside a successful agency environment. This isn't just training. It's hands-on development, real client exposure, and direct mentorship from experienced insurance professionals who are invested in your success.
Salary Range:
$40,000.00 - $60,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Flexible Schedule Hands on
Training Career Growth Opportunities Competitive Compensation Requirements What We're Looking For:
We're not just filling a position—we're developing future insurance professionals. The right person for this Protégé Program is motivated, coachable, and ready to learn the business from the inside out. Strong communication skills with the ability to speak clearly and professionally with clients and teammates A growth-minded attitude with a genuine interest in building a long-term career, not just a short-term job Willingness to learn insurance processes, systems, and carrier guidelines in a structured training environment Ability to take direction, receive feedback, and apply it quickly in real-time situations High level of dependability, punctuality, and follow-through Comfortable working in a fast-paced, service-driven environment where priorities can shift throughout the day Basic computer skills and ability to learn agency management systems and digital tools Must be able to successfully pass a background check Must meet Minnesota insurance licensing eligibility requirements
Responsibilities What You'll Be Responsible For:
In this role, you won't just be observing—you'll be actively learning how the business works in real time and building the foundation for your future career in insurance. Participating in hands-on training across core agency operations, including sales, service, and retention workflows Supporting licensed team members with day-to-day client interactions, quotes, policy updates, and documentation Learning how to evaluate client needs and understand coverage options across auto, home, renters, and related personal lines Developing communication skills through guided client conversations (phone, email, and in-person) Observing and assisting with underwriting requirements, carrier guidelines, and policy servicing procedures Building accuracy and attention to detail through data entry, policy reviews, and account updates Gaining exposure to how relationships are built, maintained, and grown within an insurance agency Progressing through structured milestones tied to licensing readiness and long-term career advancement This role is designed to take you from foundational knowledge to real industry competency—with mentorship at every step.
