Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to support employees and business partners in Blaine, Minnesota. This position focuses on responding to benefit-related questions, resolving service issues, maintaining accurate records, and coordinating with internal teams to ensure timely, effective support. The ideal candidate brings strong customer service skills, confidence working with multiple priorities, and the ability to communicate clearly across a fast-moving environment.

Responsibilities:

• Respond to employee and customer inquiries regarding benefits, transactions, services, and related documentation with accuracy and professionalism.
• Investigate concerns, service issues, and disputes, and work toward effective resolutions that support a positive customer experience.
• Partner with departments such as sales, production, quality, shipping, procurement, and engineering to address requests and keep processes moving efficiently.
• Provide basic product or service guidance and connect individuals with the appropriate technical resources when more advanced support is needed.
• Follow up on outstanding items to confirm order details, pricing information, shipping arrangements, or other service-related questions.
• Maintain organized records, correspondence, and supporting documents to ensure information is complete and accessible.
• Use Microsoft Word, Excel, and Outlook to prepare communications, track activity, and manage daily administrative tasks.
• Balance a high volume of incoming requests, calls, and follow-up activities while meeting service expectations and deadlines.