Customer Service Representative

We are looking for a Customer Service Representative to join a busy team in Minnesota. This contract opportunity is ideal for someone who enjoys helping customers, resolving issues, and coordinating with internal teams to keep orders and service requests moving efficiently. The person in this role will support a wide range of customer needs while maintaining accurate records and delivering clear communication across multiple channels.

Responsibilities:

• Respond to customer questions regarding orders, product details, service requests, and account-related concerns through phone and email communication.
• Resolve complaints and dispute situations with sound judgment and a strong focus on customer satisfaction.
• Work closely with departments such as sales, production, quality, engineering, procurement, and shipping to support timely and accurate fulfillment.
• Provide frontline assistance for basic product or service issues and connect customers with the appropriate internal resources when advanced support is needed.
• Review and confirm order details, pricing information, delivery methods, and other transaction-related updates through timely follow-up.
• Maintain organized and accurate documentation for customer interactions, orders, and service activity.
• Use Microsoft Office applications, including Word, Excel, and Outlook, to manage correspondence, tracking, and daily administrative tasks.
• Balance multiple priorities in a fast-paced environment while maintaining attention to detail and consistent service quality.