We are seeking a Customer Service Representative to support customers by handling incoming inquiries, documenting requests, and coordinating follow-up actions. This role is ideal for someone who enjoys helping others, stays organized in a fast-paced environment, and can effectively manage multiple priorities while providing excellent service.

Responsibilities:

Answer inbound customer calls and gather information regarding questions, concerns, or service needs.

Accurately document customer interactions and maintain up-to-date records.

Create and manage service requests, ensuring issues are routed to the appropriate team for resolution.

Communicate professionally with customers while providing updates and assistance as needed.

Handle a high volume of calls and requests while maintaining attention to detail.

Make outbound calls to obtain additional information, provide status updates, or follow up on open requests.

Collaborate with internal departments to ensure timely resolution of customer concerns.

Monitor and track open requests to help ensure an efficient customer experience.

Maintain accurate records and follow established processes and service standards.

Provide general administrative and customer support as needed.