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Service Advisor
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Minnesota data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,470 / year median in Minnesota
+10% projected growth
Job Description
Service Advisor Ziegler Cat life insurance, parental leave, paid holidays, 401(k) United States, Minnesota, Crookston 720 3rd Ave Sw (Show on map) Sep 02, 2026
Ziegler CAT has an opening for a Service Advisor who is responsible for customer calls coming into the branch. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being kept up to date on processes.
Responsibilities:
Customer Contact at the branch: Customer contact for repair scheduling
Contact for repair completion/status
Seek approval on repair estimates from internal or external customer
Confirm the readiness of machines for sales people/coordinators
Respond to Equipment Link Alerts escalated by condition monitoring
Contact for invoice disputes
Work with credit on uncollected
COD Sales/Internal Communication/Contact:
Update sales people on customer machines in the shop (include pictures)
Update sales people on shop/workload capacity
Arrange and Support Transportation for non-rental (ZRS & Heavy) transports
Service Contract Initiation:
Organize the flow parts kits, non-field service contracts, and technology set-ups
Monitor unexecuted service contracts
Main point of contact for service contracts
Check for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service call
Service Call Opening:
Open service calls and segments
Research warranty when opening a call or when requested
Use Standard Jobs when available
Schedule service
Contact credit for needed overrides & new account set-ups
Workflow Management:
Communicates clearly and frequently with the shop supervisor on the status of the jobs in the shop
Does not provide work instruction to technicians
Supports WIP management in conjunction with
Service Call Administrators and Shop Supervisor Qualifications:
High school degree/GED required; Associate's degree preferred
7+ years of customer service experience required
Mechanical aptitude required
Strong computer and Microsoft Office experience (Outlook, Word, Excel)
Strong phone and customer service required
Industry experience strongly preferred
Minimum Physical Requirements:
Lift/carry up to 10 lbs
Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $27.87 to $33.44 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.