Customer Service Associate Superior Shrimp & Aquatics Duluth, MN Job Details Part-time | Full-time $15•$20 an hour 1 day ago Benefits Flexible schedule Qualifications Customer communication Packing Moving Maintenance Order shipping Attention to detail Full Job Description Superior Shrimp & Aquatics — Duluth, MN Superior Shrimp & Aquatics is a family-run live aquatics business specializing in freshwater shrimp, snails, fish, plants, and aquarium supplies. We ship nationwide and offer local pickup. We're hiring two helpers to support the daily running of the shop. Each role can be part-time or full-time for the right individual. What you'll do: Tank and livestock maintenance. Perform water changes, monitor water parameters, feed livestock, and keep tanks and the shrimp room clean and healthy. Watch for signs of illness or stress and flag anything unusual. Order packing and fulfillment. Carefully bag and pack live shrimp, snails, fish, and plants for safe shipping. Prepare orders for UPS and USPS, print labels, and stage shipments. Fill and label retail product sizes (food, botanicals) from bulk. Customer service. Help local pickup customers, answer questions about livestock and care in person and over email, and represent the shop in a friendly, knowledgeable way. Money handling. Process pickup transactions, handle cash and card payments accurately, and help keep daily sales and till records straight. General shop upkeep. Keep work areas, supplies, and inventory organized and restocked. Assist with receiving and unpacking livestock shipments. What we're looking for: Fast, detail-oriented, and dependable.

These three matter most:

our orders move quickly, a wrong bag or missed parameter can cost a life, and we need people who show up when they say they will. Comfortable handling live animals gently and responsibly. Able to lift and move buckets, tanks, and boxes (up to ~40 lbs). Good with people and clear in communication. Basic comfort with computers, email, and simple point-of-sale or order systems. Aquarium or fishkeeping experience is a strong plus but not required; we'll train the right person.

The two positions:

Position 1 — Packing & Fulfillment. Sunday availability is a must, as it's our main packing day. Focused on getting orders bagged, packed, and out the door accurately and on time. Position 2 — Weekends & Early Evenings. Helps us extend our shop hours to better serve the local aquarium community. Covers weekend and early-evening shifts for pickup customers, livestock care, and shop upkeep.

Details:

Location:

On-site in Duluth, MN (4474 W Beyer Rd).

Pay:

$15•20 per hour depending on experience.

To apply:

email with a short note about yourself, which position you're interested in, and any relevant experience.

Pay:

$15.00•$20.00 per hour Expected hours: 10.0•40.0 per week

Benefits:

Flexible schedule

Work Location:

In person