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Duluth Insurance Agency Inc

Customer Service Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Minnesota data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,290 / year median in Minnesota

-15% projected decline

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Job Description

Insurance Agency Assistant Are you organized, detail-oriented, and great with people? Our independent insurance agency is looking for a dependable assistant to help our health insurance clients have a smooth, positive experience from start to finish. If you enjoy supporting a team, staying on top of details, and being the friendly voice clients can count on, we'd love to hear from you. What You'll Do Assist agent with health insurance sales support, including preparing quotes and enrollment materials. Prepare, organize, and maintain client documentation to keep files accurate and compliant. Follow up with clients regarding paperwork, plan changes, and general questions. Serve as a point of contact for client questions, helping to build trust and strong relationships. Support the agency with day-to-day administrative tasks. What We're Looking For Strong communication skills and a warm, professional phone and email presence. Excellent attention to detail, especially with paperwork and compliance requirements. Comfort with multi-tasking and staying organized in a fast-paced environment. Prior insurance, healthcare, or administrative experience is a plus but not required — we're happy to train the right person. Proficiency with basic office software (email, spreadsheets, scheduling tools). Why Join Us We're a multi-carrier, multi-lines agency which means you'll gain exposure to a variety of insurance products and a diverse client base. We value teamwork, integrity, and personal growth. To Apply Please send your resume and a short note about why you'd be a great fit to wpsmith@duluthinsure.com. We look forward to meeting you!
Pay:
$16.00 - $20.00 per hour Expected hours: 38.0 per week
Benefits:
Paid time off Professional development assistance
Work Location:
In person