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VS
VO Solutions
Client Experience Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Minnesota data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$45,877 / year median in Minnesota
-24% projected decline
Job Description
VO Solutions is hiring a full-time Client Experience Representative to support our growing telecommunications campaigns. The Client Experience Representative role is an entry-level, in-person opportunity where you'll work directly with business customers, introduce AT&T connectivity solutions, answer questions, and help businesses find services that fit their communication and connectivity needs. As a Client Experience Representative, you'll focus on building strong business relationships while supporting the enrollment process from start to finish. You'll educate business customers on available AT&T services, explain plans and promotions, assist with account setup, and create a positive experience throughout each interaction. Client Experience Representative Responsibilities Meet directly with business customers to introduce AT&T products, services, and connectivity solutions Explain available plans, sales pricing, promotions, speeds, and service features in a clear and approachable way Learn about each business's needs and help identify solutions that support their communication and connectivity goals Assist with new customer enrollments, account setup, activations, upgrades, and account updates Answer customer questions and provide professional support throughout the enrollment process Build strong business relationships through communication, follow-up, and excellent service Maintain accurate customer records, account information, and daily activity Work closely with teammates and leadership to support customer acquisition and team goals Client Experience Representative Qualifications Strong communication and interpersonal skills Enjoys working directly with business customers and building professional relationships Positive attitude with a willingness to learn and grow Comfortable working in a fast-paced, customer-facing environment Interest in customer service, sales, account management, telecommunications, client relations, or business development Organized, dependable, motivated, and goal-oriented Previous experience in retail, hospitality, customer service, sales, or another customer-facing role is helpful but not required This is a hands-on Client Experience Representative position where you'll spend your day interacting with business customers, presenting AT&T services, answering questions, assisting with enrollments, and helping businesses find connectivity solutions that fit their needs. Success in the Client Experience Representative role comes down to strong communication, professionalism, relationship-building, and a genuine commitment to providing a great customer experience.