Customer Service Rep (Edina, MN) Beacon Hill Staffing Group - 3.8 Edina, MN Job Details Full-time $25 - $26 an hour 1 hour ago Benefits Dental insurance Vision insurance Qualifications Customer communication Microsoft Outlook Spreadsheets Quality data entry Customer data entry Full Job Description Customer Service Representative Beacon Hill's client is seeking a detail-oriented and customer-focused Customer Service Representative to join their team in a fast-paced manufacturing environment. This is an excellent opportunity for an organized professional who enjoys managing customer accounts, coordinating orders, and working cross-functionally to ensure exceptional service. This position offers strong potential for permanent hire.

Position Details Location:

Full-Time Onsite Schedule:

Monday-Friday, Regular Business Hours Employment Type:

Contract-to-Hire Pay Rate:

$25-$26 per hour, depending on previous experience Position Overview The Customer Service Representative serves as a key point of contact for customers, supporting order fulfillment, delivery coordination, and account management activities. This role works closely with internal teams to ensure customer requirements are met while maintaining high levels of service, accuracy, and communication. Responsibilities Process customer purchase orders and manage order information within company systems. Coordinate with manufacturing, purchasing, planning, and other departments to support on-time delivery commitments. Monitor customer replenishment schedules and ensure appropriate order releases are processed. Manage multiple customer accounts and priorities simultaneously while maintaining accuracy and responsiveness. Communicate proactively with customers regarding order status, delivery schedules, lead times, and potential issues. Investigate and escalate concerns related to service, quality, pricing, or delivery performance when necessary. Maintain account records, document customer system updates, and ensure customer information remains current. Review customer scorecards, resolve discrepancies, and assist with corrective action efforts when needed. Support production planning activities by considering capacity, scheduling constraints, and anticipated delays. Analyze workflow processes, identify improvement opportunities, and recommend efficiencies. Respond promptly to customer inquiries and collaborate with internal stakeholders to provide timely solutions. Build and maintain positive customer relationships through consistent communication and professional service. Participate in cross-functional projects, training initiatives, and continuous improvement efforts. Promote a safe, team-oriented work environment while supporting company policies and operational goals. Qualifications Required 3+ years of customer service, account management, order management, procurement, inventory, materials management, or related experience. Strong administrative and organizational skills with the ability to manage multiple priorities. Proficiency with Microsoft Office, including Outlook and Excel. Excellent verbal and written communication skills. Strong attention to detail and data entry accuracy. Ability to work effectively in a fast-paced manufacturing or production environment. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)