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MT
M&K Truck Centers
Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on Minnesota data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,470 / year median in Minnesota
+10% projected growth
Job Description
M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, recognized for quality, reliability, and industry-leading service. We are growing and looking for a motivated, detail-oriented Service Advisor to join our team. Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs.
Key Responsibilities:
Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service. Open and close work orders in a timely manner. Research vehicle recalls, service & repair information with manufacturers websites. Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner. Job Recruitments Must have excellent customer service experience. Must work closely with vehicle repair technicians. Excellent verbal and written skills. Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required. Able and comfortable with multi- tasking.
What We Offer:
Competitive salary and benefits package, including an ESOP program. Opportunities for professional development and growth. A supportive and dynamic work environment. Ready to Join Us? If you re interested in a fulfilling career with M&K Truck Centers, apply today and take the next step in your professional journey! 2nd Shift Mon- Fri + Saturday Rotation 11:30 AM
- 8:00 PM Mon
- Fri 7:00 AM
- 3:30 PM Sat