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Foley Hardware Co

Customer Service Leader

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Minnesota data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,290 / year median in Minnesota

-15% projected decline

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Job Description

Foley Hardware is excited to grow our team! We have an opening for part time Customer Service Leaders. As a member of our team, you will never have the same day twice, but your typical day will always include:
  • Creating a welcoming experience by authentically greeting every customer every time.
  • Making connections and building relationships with customers by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest's shopping experience and using those questions to assess, understand, and determine how to tailor your approach.
  • Saying thank you after each interaction with customers.
  • Ensuring product is stocked and available for a seamless customer experience.
  • Providing product knowledge and advice throughout the store, including hardware, tools, plumbing, paint, lawn and garden and housewares. -Selecting and merchandising product throughout the store.
  • Proactively maintaining departments, including promotional and pricing materials
  • Accurately handling cash register operations, reconciliations, and deposits.
  • Scanning, handling, and moving merchandise efficiently and safely, including frequently lifting or moving merchandise up to 30 pounds and occasionally lifting up to 50 pounds.
  • Arriving on time for a flexible work schedule (e.g., evenings, rotating weekends, and holidays)
  • Demonstrating a culture of ethical conduct, safety, and compliance. We might be a great fit if you:
  • Love working in a energetic, rewarding environment.
  • Enjoy interacting with people.
  • Want a job that varies each day.
  • Want to work with a team (including supervisors) who give their all.
  • Want to create solutions for our customers and other team members. We provide great training, but our ideal candidates should come prepared with:
  • Good communication skills, especially positive language and listening skills
  • Welcoming and helpful attitude
  • Attention to detail while multi-tasking
  • Willingness to educate guests and sell products
  • Learning and adapting to evolving technology
  • Working independently and with a team
Job Type:
Part time
Job Type:
Full-time Pay:
$16.00 - $20.00 per hour Expected hours: No less than 20.0 per week
Benefits:
Employee discount Flexible schedule Application Question(s): Are you available to work until 7 pm during the week and rotating weekends?
Education:
High school or equivalent (Preferred)
Experience:
Retail sales: 1 year (Preferred)
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance
  • Discounts/Reimbursements