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Sam's Tire Service

Service Writer/Advisor

Career Insights for Automotive Customer Service Representative

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Based on Minnesota data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$57,470 / year median in Minnesota

+10% projected growth

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Job Description

Sam's Tire Service in Glencoe MN has a full time service writer position open. We are a fast paced shop with a loyal customer base. We specialize in repair and replacement of automotive tires, commercial tires, and agricultural tires. Other services offered include; alignments (auto/semi), brakes, diagnostics, suspension, exhaust, oil change, fluid services, A/C, on-site tire service, and DOT inspections.
Service writer responsibilities include:
Greeting customers and accurately documenting customer concerns. Act as a liaison between customers and technicians. Assigning work to technicians based on the level of skill required. Manage time needed for each repair and schedule for efficient shop flow. Preparing work orders and advise customers on cost of needed repairs. Finalizing invoices and collecting payments. Service writers need to be personable, dependable, organized, and know basic computer skills. An automotive or agricultural background would be beneficial.
Job Type:
Full-time Pay:
$50,000.00 - $70,000.00 per year
Benefits:
401(k) matching Employee discount Health insurance Health savings account Paid time off Professional development assistance
Shift:
Day shift
Work Days:
Monday to Friday No weekends
Experience:
service writing: 1 year (Preferred)
Work Location:
In person