Customer Service Representative (Home Services) Confidential Hastings, MN Job Details Full-time From $25 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Flexible schedule Qualifications Customer communication Teamwork Interpersonal skills Attention to detail Organizational skills Customer support Full Job Description A growing home-services company is looking for an experienced Customer Service Representative to join its team. This is an excellent opportunity for someone with a background in HVAC, plumbing, electrical, or another home-services industry who understands the importance of providing an exceptional customer experience.

Pay:

$25.00/hour

Location:

Onsite

THE OPPORTUNITY

As a Customer Service Representative, you will be a key point of contact for homeowners, helping schedule service, communicate with technicians, and ensure customers receive a professional and seamless experience from start to finish.

We're looking for someone who understands the pace of a home-services environment and can confidently manage a high volume of customer interactions.

WHAT YOU'LL DO

Answer inbound customer calls and assist homeowners with their service needs Schedule and coordinate HVAC service and maintenance appointments Communicate appointment details and updates with customers Coordinate closely with technicians and field teams Handle customer questions, concerns, and follow-up needs Accurately document customer interactions and appointment information Provide professional and friendly service during every customer interaction Help maintain a smooth and efficient customer experience

WHAT YOU BRING

Previous home-services experience required — HVAC, plumbing, electrical, or similar preferred Customer service or call center experience ServiceTitan experience strongly preferred Strong verbal and written communication skills Excellent organization and attention to detail Comfortable working in a fast-paced, high-volume environment Ability to multitask and prioritize effectively Strong computer skills and ability to learn new systems Positive, professional, and team-oriented attitude

WHY JOIN?

$25.00/hour starting pay Stable, full-time opportunity Onsite team environment Opportunity to grow with a successful home-services organization Work alongside experienced service and field professionals If you have home-services experience and know what it takes to deliver an outstanding customer experience, apply today for this confidential opportunity! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance

Experience:

customer service or call center: 1 year (Preferred)

ServiceTitan:

1 year (Preferred) home-services: 1 year (Required)

Work Location:

In person