Hastings Chrysler Center is looking for a dependable, organized and customer-focused Service Advisor Assistant / Service Support Coordinator to join our service department. This position works closely with our Service Advisors and Service Manager to keep customers informed, appointments organized and the department running efficiently. The goal of this position is to handle many of the scheduling, follow-up and customer-support responsibilities that allow our Service Advisors to spend more time working directly with customers and technicians. This is a great position for someone who enjoys working with people, stays organized in a busy environment and likes being part of a team. Responsibilities Answer incoming service calls and assist customers with questions and appointment requests. Schedule service appointments and help maintain an efficient shop schedule. Schedule appointments for special-order parts once parts arrive. Contact customers regarding open recalls and schedule recall repairs. Follow up with customers on previously declined or recommended maintenance and repairs . Handle incoming customer vehicle-status calls and coordinate information with the Service Advisor when needed. Assist Service Advisors with customer communication throughout the repair process. Help coordinate and maintain the dealership's loaner/courtesy transportation fleet . Cashier completed repair orders and help review completed services, inspection results and recommendations with customers. Make follow-up calls regarding customer satisfaction and manufacturer/dealership surveys. Help maintain a clean, welcoming customer lounge and keep coffee and refreshments stocked. Shuttle customers when needed. Assist with local parts pickup and delivery when needed. Help organize paperwork, customer records and other service-department administrative duties. Assist the Service Manager and Service Advisors with other day-to-day department needs. What We're Looking For We are looking for someone who is: Friendly and professional with customers. Comfortable communicating by phone, text and in person. Organized and able to manage several tasks at once. Dependable and willing to take ownership of responsibilities. Comfortable working in a fast-paced automotive service environment. Able to work well with Service Advisors, technicians, parts employees and management. Comfortable using computers and learning dealership software. Automotive experience is helpful, but we are willing to train the right person . Schedule This is a full-time, five-day-per-week position . We are closed Sundays. Some Saturdays may be required depending on scheduling. Compensation Competitive hourly pay based on experience, plus bonus/incentive opportunities .

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift No nights

Work Location:

In person