Between $17.00 and

$18.00

Per Hour DOE (Depends on Experience) Customer Service Rep (Call Center Agent)

Sedona Staffing Inc DBA Crouch Staffing

Occupation:

Customer Service Representatives

Location:

Hewitt

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

10/21/2026

Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Work onsite all of the time

Updated:

10/24/2026

Expires:

11/20/2026

Job #: 17085573

Job Requirements and Properties

Help for Job Requirements and Properties. Work Onsite

Full Time Education

High School Diploma or Equivalent Experience

6 Month(s) Age

18 and up Schedule

Full Time Job Type

Regular Duration

Permanent Employment Hours

36 Hours Per Week Shift

Day Shift Public Transit

Available Benefits Help for . Crouch Staffing is immediately hiring for a Customer Service Representative (Contact Center) to work in Waco, TX! This position is an onsite position.

Work Hours:

Monday-Friday, 8:15 AM to 4:30 PM (36.25 hours)

Major Responsibilities:

Accept phone calls in the call center from existing and prospective clients and provide professional, courteous service

Process a variety of requests and profiles changes within the administration system.

Compose and produce correspondence for existing clients, including responses by email.

Develop knowledge of company products and policy administration procedures.

Participate in change management by performing user testing in the policy administration system when needed.

Qualifications:

Prefer one or more years of work experience in customer service in a related industry, or Associate's degree.

Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls. Effective written and verbal communications using different channels (phone, email, etc.)

Basic mathematical ability.

Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.

Must be detail oriented and able to meet deadlines.

Ability to make sound decisions.

Ability to maintain confidentiality of files.

Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company. Please apply at www.crouchstaffing.com