A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Specialist Hillyard, Inc. is currently taking applications for Customer Service Specialist for our Customer Service team in Hutchinson, MN . Do you enjoy helping others? Can you be described as a problem solver? Are you a team player? If you answered "Yes" then the Hillyard Customer Service Team has the Career Opportunity for you.
Essential Functions And Responsibilities:
Handle inbound/outbound phone calls, emails, and other communications. Troubleshoot issues and navigate them to a product or process solution. Navigate point -of-sale system including order entry, order history, and customer accounts. Assist with training of Customer Service Associates, as appropriate. Update and/or monitor customer pricing. Cross-reference items and assist with quote/bid requests. Assist with New Customer setup.
Qualifications Include:
High School Diploma, GED, or equivalent. 2 years of experience or training in a related field. Excellent communication skills. Advance troubleshooting skills.
Computer Literacy:
Microsoft Suite including PowerBI, Teams, Planner, and SharePoint. Hillyard , an incredible family-owned enterprise with a rich history dating back to its inception in 1907, invites you to join our dynamic journey! Our relentless dedication to fostering clean, safe, and healthy environments has propelled us to expand our footprint in your area. What's in it for
You:
Monday-Friday day shift schedule Competitive salary and bonus program Paid holidays Paid time off programs Industry leading 401(K) and profit-sharing program Excellent medical, vision, dental Getting Started At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering. If you're eager to embark on a fulfilling career with a thriving, stable company, don't hesitate - seize this opportunity and apply today! Your journey to greatness begins here! Click here to view a full position description Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
