Job Title:

Service Advisor Location:

Inver Grove Heights, Minnesota Company:

I-State Truck Centers Shift:

Monday

Friday, 2:00pm
10:00pm.

We're growing and looking for an energetic, customer-focused Service Advisor to join our Inver Grove Heights Minnesota team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity!

Pay Range:

$23.00

$26.

00/ Hour DOE Service Advisors play a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We're looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you. Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units

Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center.

Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment. At Interstate we take personal pride in our work and our customer relationships, that is why we carry out Pride in Service in every interaction, every single day!

Service Advisor Responsibilities:

Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointments to completing invoices and collecting from customers.\nAssist fellow service office employees with managing schedule and workload.\nManage technician time and monitor repair progress for maximum efficiency.\nWork with parts department by gathering information to complete repair estimates before updating customer for approval.\nWork with outside vendors for sublet work needed on customer units.\nAssist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Service Advisor Requirements:

Basic computer skills and knowledge\nHigh school diploma or equivalent\nExcellent communication and time management skills\nStrong problem solver with the ability to think outside of the box.\n3

Years of Truck or Automotive Service Writing Experience Required Service Advisor Qualities:

Positive attitude\nSolid written and verbal communication skills include excellent customer service and phone skills.\nOrganized and able to manage time wisely.\nThe desire to succeed in a day-to-day challenging position.\nMechanical Experience\nComputer Skills (Excel, Word, Excede OS) Employee Benefits Competitive Wages

Be paid your worth!\nTuition assistance
for educational and ongoing career growth\nHealth, dental and vision coverage
begins on the first day of the following month.\nPaid Time Off
(PTO) starts accruing day one of your full-time employment.\nHolidays
6 Holidays and 2 Floating Holidays per year\n401(K)
with company matching.\nLong Term Disability
Supplied\nShort Term Disability
Supplied\nLife Insurance
Supplied\nHealthiest You
Virtual Health Care paid by Interstate.\nPPE Reimbursement
Safety Glasses and Safety Boot Reimbursement\nPet Insurance
We care about our furry friends!\nEmployee Discounts
available on products and services\nPaid Employee Assistance Program
Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.\nPaid Health and Well-being screening
for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice. 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