Job Purpose:

The primary responsibility of this position is to provide the Isle community with exceptional customer service by assisting bank customers with their banking needs, opening and servicing of deposit accounts, and identifying appropriate products and services to best assist the bank customer. This position will also provide teller support and assist with other branch responsibilities as needed. This is not a sales-oriented position. Additional job duties and responsibilities may be assigned as needed.

Essential Duties/Responsibilities:

Ø Open new deposit accounts while identifying customer needs and promoting appropriate products and services. Ø Provide quality customer service to new and existing customers by providing timely and accurate responses to customer inquiries. Ø Perform duties in compliance with policy, procedure and process Ø Maintaining and balancing a cash drawer, following dual control policies and procedures. Ø Processing transactions including cashing checks, issuing cashier checks and receiving deposit and loan payments.

Knowledge/Skill/Ability Requirements:

Ø Positive, energetic, respectful Ø Adaptable to change Ø Proven and demonstrated Ø Ability to work individually as well as working with a team Ø Cash handling experience Ø Basic computer skills Ø Desire to learn and grow Ø Ability to leverage resources and accept feedback and coaching from your direct supervisor and/or team Ø Demonstrate excellent oral and written communication skills Ø Ability to understand and trouble shoot complex monetary transactions Ø Interact and communicate effectively with external and internal customers (by telephone and in person) Ø Ability to pay attention to detail and manage risk with a high level of focus and accuracy Ø Maintain a customer-focused, helpful, friendly and polite attitude, in person and on the phone Ø Present a professional appearance in dress and actions

Additional Duties:

Ø Peer reviews for others who open new accounts. Ø Close accounts for new and existing customers. Ø Assist customers with online banking, whether it be logging in for the first time or help with other issues. Ø Assist customers with debit cards looking at suspicious charges, raising and lowering limits, closing cards, ordering or printing new cards, as well as disputes. Ø Order checks and deposit slips for new and existing customers. Ø Back up for balancing the G/L for Safe Deposit Boxes. Ø ATM management Ø Train new tellers when appropriate Ø

VISA Credit Card Management Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement

Work Location:

In person