Love helping people? Enjoy staying organized and keeping things running smoothly? Let's talk. At Steffes Group, we help buyers and sellers connect through industry-leading online and live auctions. Behind every successful auction is a team of people ensuring customers receive exceptional service and that every detail is handled accurately. We're looking for a Customer Service Associate who enjoys working with people, staying organized, and supporting a fast-paced operation. This role serves as a key connection between customers, auction operations, sales representatives, and yard personnel to help deliver a seamless auction experience. What You'll Do No two days are exactly alike. You'll assist buyers and sellers, support auction administration, coordinate inventory information, and help keep auction operations running efficiently. You'll become a trusted resource for customers while working closely with multiple teams throughout the organization. Support Buyers & Sellers Welcome and assist customers in person and over the phone Answer questions related to auctions, bidding, accounts, equipment transactions, and company services Help customers navigate online bidding platform and account setup Process customer payments and maintain tax exemption documentation Deliver a positive customer experience that encourages repeat business Help Manage Auction Operations Prepare and process auction contracts and supporting documentation Create and maintain customer accounts, contacts, and lot records Collect and verify basic title information and ownership documentation Manage lot assignments and assist with transferring unsold inventory to future auctions Maintain accurate customer, auction, and transaction records Coordinate Inventory & Auction Readiness Enter and maintain lot details, starting bids, estimates, and auction information Publish lots and support auction preparation activities Work with sales representatives to gather accurate equipment and seller information Track incoming inventory and maintain inventory reporting tools Assist with inventory follow-up and customer pickup coordination Work Across Teams Communicate customer activity and operational updates with yard personnel and internal teams Support equipment intake and inventory tracking efforts Collaborate with sales, operations, and administrative teams to ensure smooth auction execution Participate in team meetings and share important updates Help maintain an organized and professional office environment What Makes Someone Successful Here? You might be a great fit if you: Enjoy helping customers and building positive relationships Have strong organizational skills and pay attention to details Can manage multiple priorities without losing track of important information Communicate effectively with customers and teammates Enjoy working in a fast-paced environment where every day is different Take ownership of your work and follow through on commitments Are comfortable learning new technology and business systems Bonus Points If You Have Customer service experience Administrative or office support experience Experience in auction operations, inventory management, equipment sales, or related industries Experience working with Microsoft Office and business management software But don't let this list stop you from applying. We've hired successful team members from a variety of backgrounds and are willing to train the right person. Why Steffes Group? Established company with more than 65 years of success Industry-leading online auction platform Supportive, team-oriented culture Opportunity to work with a variety of customers and industries Fast-paced environment where no two days are the same Opportunities for professional growth and development Competitive wages and full benefits package including 100% company-paid single medical and dental insurance (family coverage available at employee cost), paid time off, life and disability insurance, 401(k) and HSA with company match, volunteer time off, employee assistance program, and more If you enjoy helping people, staying organized, and being part of a team that delivers exceptional customer experiences, we'd love to meet you.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person