A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
MacLean Power Systems (MPS) is a leading manufacturer of engineered products and solutions used in the maintenance, repair, upgrade, and construction of transmission, distribution, and substation infrastructure.
LEADING THE WAY
™ in innovation, MPS is dedicated to keeping the power infrastructure performing optimally by supplying world-class solutions to fulfill the needs of customers who maintain electrical services to consumers worldwide. We operate seventeen facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. Learn more at www.macleanpower.com MacLean Power Systems - MPS Mankato | Mankato, MN | Full-Time, Salaried (Exempt) |
On-Site What We Offer Salary:
$52,000 - $62,000 per year, depending on experience.
Benefits:
Health, dental, vision, 401(k) with company match, paid time off, and more.
Culture:
Safety, accountability, trust, and teamwork are how we operate. We've been part of Mankato since 1876, and we invest here. The Role As our Inside Sales & Order Management Specialist, you own the lifecycle of complex B2B orders from purchase order through invoice. You'll be the central connection among our customers, our foundry floor, and our outside vendors, coordinating value-added services such as painting, heat treating, and machining, and ensuring every shipment goes out accurately and on time. This is a senior position with decision-making authority. You'll resolve order discrepancies, judge when something needs to go up the chain, and figure out which of three urgent requests gets handled first. What You'll Do Own technical order management. Review incoming purchase orders for accuracy before entry and resolve any discrepancies with the customer.
Keep ERP data clean:
routing instructions, terms and conditions, bill-to and ship-to details, and Product Master records. Coordinate outside vendors. Issue purchase orders to partners handling painting, heat treating, and machining. Track parts through those vendors, manage the relationships, and raise performance problems directly, including value-added scorecards and on-time delivery. Be the customer's point of contact. Answer questions about engineering change requests, inventory levels, and production timelines. Open ECRs and stay on them until they're resolved. Handle tooling and daily processing. Enter tooling orders, evaluate customer-owned tooling for obsolescence and coordinate returns, process Advance Shipment Notices, complete daily invoicing, and track on-time shipment KPIs. What We're Looking For 3-5 years of customer service experience. Manufacturing or logistics background strongly preferred. If you understand how a part moves from raw casting to finished product, or you want to learn, tell us. Experience with ERP systems, bills of lading, or industrial logistics is a significant plus. High school diploma or GED required. Associate's degree in business or a related field preferred. Solid with Microsoft Office, especially Excel, and comfortable working in database systems. Able to write a clear email to a customer and talk through a problem on the shop floor. Comfortable interpreting company policy and making the call yourself when your manager isn't in the building. #MA EOE-Minority/Female/Disability/Veteran Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.
