How can we help? Four words that have driven River Bend Business Products for 45 years. We are looking for someone who asks them naturally, means them every time, and takes charge of the answer.

WHO WE ARE

River Bend Business Products has been anchored in Southern Minnesota since 1982 — independently owned, close to home, and now in our 45th year. From our Mankato and New Ulm locations we serve Southern Minnesota businesses across office supplies, furniture, equipment, IT services, managed print, printing, design, and promotional products.

WHO YOU ARE

You are an experienced B2B customer service professional with an inside sales mindset and the confidence to take charge of your accounts. You know that a well-served customer is a growing customer, and that the best sales call is the one where the customer picked up the phone first. You do not wait to be assigned work. You see what a customer needs, you own it, and you close the loop. You bring genuine care, disciplined follow-through, and the kind of steady professionalism that grows a $3,000 account into a $6,000 account without anyone feeling sold to. And you genuinely enjoy this work. The problem-solving, the phone, the regulars who ask for you by name — that is the good part of the day, not the part you get through.

WHAT YOU'LL DO

• Own and grow a portfolio of approximately 1,200 Southern Minnesota business accounts
• Own the sales goals and account development targets for your book of business
• Manage customer contact by phone, email, webchat, and in person
• Partner with our outside sales team on account coordination, quotes, and customer follow-up
• Administer our Member Savings program — enrollment, benefits, and account upkeep
• Enter and process orders accurately in our invoicing and order entry systems
• Source products and pricing through vendor websites and supplier ordering platforms
• Resolve customer issues completely and independently — no loose ends, no unreturned calls
• Bring ideas to our marketing efforts and help make customer events happen

WHAT YOU BRING

• Five or more years in B2B customer service or inside sales — required
• Demonstrated account management or book-of-business ownership — required
• A track record of meeting sales goals and account development targets — required
• Experience with invoicing and order entry software — required
• Experience with vendor websites and supplier ordering platforms — required
• Experience with a CRM or account management system — required

• Initiative:

  you identify what needs to happen and move it forward without being asked
• A professional phone presence that is warm, confident, and consultative
• Clear, direct, human writing — and composure when the fourth quarter gets busy
• A genuine desire to help every customer accomplish what they are trying to do We can teach product knowledge.

We cannot teach initiative.

WHAT WE OFFER

• Full-time, in-person position in Mankato, Minnesota
• Competitive compensation commensurate with experience
• Benefits package
• An independently owned Southern Minnesota company with 45 years of relationships worth protecting
• A team that takes the work seriously and still enjoys the day
• Real ownership of a real book of business from day one — and the authority to run it

HOW TO APPLY

Cover letter required. Tell us about a time you took charge of a small account and turned it into a meaningful long-term relationship. We read every cover letter. Applications submitted without one will not be considered. Apply on Indeed, or send your resume and cover letter to careers@riverbendbusiness.com. River Bend Business Products — Equal Opportunity Employer — Mankato, MN — riverbendbusiness.com 45 years. Always independent. Always anchored. Always showing up.

Pay:

$17.00

• $20.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person