Job Overview:

Be the hub of the company , connecting customers, technicians, and the office Answer inbound calls with a friendly, positive, and helpful attitude Schedule appointments and coordinate efficient technician routes Dispatch and support technicians throughout the day Keep multiple priorities moving while staying organized and upbeat Assist with administrative duties as needed Support minimal sales opportunities when they arise Help deliver an exceptional customer experience from start to finish This is an in-person only position. About us Home Energy Center (The Authorized Service Provider for the Home Depot) has been servicing the greater Twin Cities area since 1981. At Home Energy Center, we have a passion for helping our customers in making their homes more comfortable and energy efficient with new Heating and Cooling equipment. Through our relationship with The Home Depot, we have the ability to put our Sales and Brand Ambassadors in front of customers all day generating leads! Come join our fast-paced, and growing company today!!! Home Energy Center is a small business in Maple Grove, MN 55369. We are supportive, fast-paced and engaging.

Our work environment includes:

On-the-job training Growth opportunities Relaxed atmosphere Casual work attire If you want to join an exciting, fast-paced, growing company, you owe it to yourself to apply now!

Job Requirements:

Exceptional customer service and communication skills Positive, professional, and approachable demeanor Strong attention to detail and organizational skills Ability to prioritize and multitask in a fast-paced environment Self-motivated, proactive, and eager to learn Strong problem-solving and decision-making skills Ability to effectively navigate and resolve customer concerns Calm, patient, and solutions-focused approach to challenging situations Adaptable and team-oriented

Preferred Experience:

2+ years in a customer service position 2+ years of computer literacy Previous call center or phone-based customer service experience Experience with scheduling and/or dispatching Familiarity with HVAC terminology and services Proficiency with Microsoft Office (Outlook, Word, Excel) or Google Workspace (Sheets, Docs) Experience using ServiceTitan

•Benefits Eligible for

Full Time Position Job Types:

Full-time, Part-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Experience:

Computer literacy: 2 years (Preferred)

Customer Service:

2 years (Preferred)

Work Location:

In person