We are looking for a Customer Service Representative to join a contract position based in Minnesota. This opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping accurate records in a fast-paced environment. The person in this role will support day-to-day service needs through phone, email, and order-related assistance while maintaining a detail-oriented and organized approach.

Responsibilities:

• Handle incoming customer calls promptly, provide accurate information, and resolve routine service questions effectively.
• Place outbound calls as needed to follow up on requests, confirm details, or support ongoing customer service activities.
• Respond to email inquiries clearly and efficiently, ensuring customers receive timely updates and helpful solutions.
• Enter customer, order, and service information into internal systems with strong attention to accuracy and completeness.
• Process order-related transactions and documentation while helping maintain smooth workflow across service operations.
• Coordinate and schedule appointments based on customer needs, availability, and established service procedures.
• Use Microsoft Word and Excel to prepare, update, and maintain customer records, logs, and basic reports.
• Support call center performance by balancing service quality, responsiveness, and thorough documentation in each interaction.