Contract Customer Service Rep (Onsite - New Hope, MN) Beacon Hill Staffing Group - 3.8 New Hope, MN Job Details Full-time | Contract $23 - $26 an hour 15 hours ago Benefits Dental insurance Vision insurance Qualifications Video conferences (communication methods)

Full Job Description Contract Customer Service Representative Location:

100% Onsite, Monday-Friday in office (New Hope, MN)

Schedule:

8:00 AM - 4:30

PM Employment Type:

Long-Term Contract (minimum 4-6 month commitment)

Compensation:

$23.00 - $26.00 per hour, depending on experience Position Overview Beacon Hill Staffing's client is looking for a Customer Service Representative to support order processing, customer inquiries, and administrative functions within a busy order management environment. This position requires strong communication skills, attention to detail, and the ability to navigate multiple computer systems while providing exceptional service to internal and external customers. The ideal candidate is computer-savvy, a quick learner, and enjoys working with a highly engaged and collaborative team. Key Responsibilities Process and enter customer orders across multiple platforms and systems. Handle inbound customer calls and respond to inquiries with professionalism and accuracy. Review, update, and maintain customer orders to ensure timely fulfillment. Access purchase orders and supporting documentation through internal systems. Enter sample requests and support various order entry activities. Assist the Order Management team with daily reporting and order maintenance tasks. Research order exceptions, identify processing errors, and apply appropriate corrections. Work closely with internal departments to resolve order-related issues and improve customer outcomes. Communicate effectively through email and Microsoft Teams regarding order status, questions, and escalations. Support urgent order requests, changes, and cancellations. Maintain accurate customer and account information within company systems. Provide backup assistance for additional order processing workflows as needed. Qualifications Previous customer service experience in a professional office, business, manufacturing, distribution, or related environment. Strong written and verbal communication skills. Comfortable managing a high volume of emails and daily customer interactions. Ability to navigate multiple computer screens, systems, and applications simultaneously. Excellent organizational skills and attention to detail. Strong problem-solving abilities and ability to work independently. Professional phone presence and strong interpersonal skills. Ability to learn new systems and processes quickly. Preferred Qualifications Experience with order entry or order management processes. Experience using JD Edwards (JDE), Esker, or similar ERP/order entry systems. Experience supporting customers in manufacturing, distribution, or product-based organizations. Experience processing orders for state or federal government accounts. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)