Automobile Service Writer/Manager

Job Title:

Automobile Service Writer/Manager.

Location:

Maple Grove Bp.

Job Type:

Full-Time Position Overview:

We are seeking a knowledgeable and customer-focused Automobile Service Writer/Manager to oversee daily operations of our service department. This role combines strong customer service skills with technical understanding of automotive repair and maintenance. The Service Writer/Manager will act as the liaison between customers and technicians, ensuring a smooth workflow, accurate repair documentation, and a high level of customer satisfaction.

Key Responsibilities:

Greet customers, listen to their concerns, and accurately document vehicle issues. Create, explain, and manage repair orders with clarity and professionalism. Provide cost estimates, timelines, and obtain customer approval for services. Assign and schedule work to technicians based on skill, availability, and priority. Monitor repair progress and communicate updates to customers. Ensure all services are completed accurately, on time, and within budget. Handle warranty claims, insurance paperwork, and parts ordering as needed. Maintain a clean, safe, and organized service area. Train, supervise, and support service staff to meet performance goals. Promote additional services, preventive maintenance, and dealership/ shop specials. Resolve customer complaints with professionalism and efficiency. Track department performance metrics, including sales, productivity, and customer satisfaction.

Qualifications:

High school diploma or equivalent (Associate's or Bachelor's degree a plus). 3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager. Strong understanding of automotive systems, diagnostics, and repair processes. Excellent communication and interpersonal skills. Proven ability to manage staff and delegate effectively. Proficiency with automotive software (e.g., Reynolds & Reynolds, CDK, Mitchell, etc.) and MS Office. Strong organizational and problem-solving skills. Valid driver's license and clean driving record.

Preferred Skills:

ASE certification or equivalent industry certifications. Previous management or supervisory experience. Sales and customer service background.

Compensation & Benefits:

Competitive base salary plus performance-based incentives. Health, dental insurance. Paid time off and holidays. 401(k) retirement plan. Employee discounts on parts and services.