A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Connexus Energy is looking for a Customer Service Specialist to serve our members as the first point of contact, providing them with exceptional service to ensure the best member experience possible. This role is responsible for answering member phone calls, analyzing data, and resolving residential and business member inquiries, while promoting programs and services.
Compensation:
The anticipated hiring range for this role is between $20.78 and $ 23.37 per hour. The final compensation offered is based on the selected candidate s qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% of annual earnings based on company performance.
In this position you will:
Manage external member relationships, using multiple types of communication channels. Analyze, answer and resolve member issues to create quality member relationships. Collect delinquent residential and commercial accounts in a timely and professional manner, and within all appropriate guidelines. Promote and educate members on Conservation Improvement Programs (CIP) which align with our corporate strategic goals. Discuss our current incentives which are available or deemed a priority by Connexus and encourage members to participate in applicable programs. Communicate and work effectively with other departments and the community to meet our members needs.
Need to have:
High school diploma or equivalent Two or more years experience in a customer service role Computer experience, including the ability to use and toggle between multiple screens, and a working knowledge of Word, Excel and Outlook Nice to have: Inbound and outbound call center and/or collection experience Experience in a high-volume, inbound call center Ability to effectively work within a team environment and contribute to the achievement of departmental goals Must be focused on continuous learning, productivity and is results-oriented Connexus Energy s benefits package includes medical/dental/vision insurance, health savings account with an employer contribution, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, wellness days, tuition reimbursement, recognition program, employee referral program, charitable giving and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.
