We are seeking a professional and customer-focused Technical Customer Service Representative to join a growing team. This role is responsible for providing technical support to customers, troubleshooting product and service issues, and delivering a high level of customer satisfaction. The ideal candidate will possess strong communication skills, technical aptitude, and the ability to resolve problems in a fast-paced environment.

ResponsibilitiesRespond to customer inquiries via phone, email, and chat regarding products, services, and technical concerns.

Troubleshoot and resolve hardware, software, and system-related issues.

Document customer interactions accurately within internal systems.

Escalate complex issues to appropriate teams while ensuring timely follow-up.

Educate customers on product functionality and best practices.

Maintain knowledge of company products, services, and technical updates.

Collaborate with internal departments to resolve customer concerns efficiently.

Meet established service, quality, and response-time goals.