Customer Service Representative Arment & Associates, LLC Rochester, MN Job Details Full-time $45,000 - $65,000 a year 7 hours ago Benefits Paid holidays Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Flexible schedule Life insurance Referral program Qualifications Customer records maintenance Personal service client interaction documentation Managing customer accounts Customer relationship building Referral-based lead generation Account maintenance Phone communication Sales referrals Greeting customers Post-sales issue resolution Insurance issue resolution Managing clients in a customer support role Client retention Task prioritization Customer engagement Coordinating with insurance clients Organizational skills Insurance policy review Client referrals Suggestive selling Communication skills Sales follow-up Entry level Office phone management Customer data entry Full Job Description Job Overview Join Arment & Associates, LLC, a reputable company dedicated to providing exceptional customer service in Rochester, Minnesota. We believe that every interaction with our customers is an opportunity to make a positive impact and build lasting relationships. At Arment & Associates, LLC, we value each team member's contributions and are committed to creating a supportive and engaging work environment. We are currently looking for a Customer Service Representative to join our team. In this role, you will play a vital role in maintaining our high customer service standards and fostering positive relationships with our clients. If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy helping others, Arment & Associates, LLC could be the perfect fit for you. Apply now to join our team!

Salary Range:

$45,000.00 - $65,000.00 per year Benefits Annual Base Salary

+ Commission

+ Bonus Opportunities Paid Holidays Base Salary with Commissions Bonus Opportunities Paid Time Off (PTO) Weekends Off 401K Plan Career Development & Growth Team Building Activities Responsibilities Process customer policy change requests. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Treat each customer contact as a cross and up-sell opportunity. Answer incoming phone calls on the first ring. Be outstanding at relationship building. Maintain client relationships with follow up phone calls. Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Create relationships from a cold start. Strong communication skills, both oral and written. Driven and goal-oriented individual. Flexible Schedule Career Growth Opportunities Ask each customer for referrals and explain our referral program.

Dental Insurance Vision Insurance Life Insurance Mon-Fri Schedule Retirement Plan Requirements Requirements:

Communication Skills:

Excellent verbal and written communication abilities are essential.

Customer Focus:

A passion for delivering exceptional customer service and creating positive customer experiences.

Organizational Skills:

Strong organizational skills with the ability to prioritize tasks effectively. Attention to

Detail:

Meticulous attention to detail to ensure accuracy in all customer interactions.

Team Player:

Ability to work collaboratively with colleagues to achieve common goals and drive success.

Professionalism:

Maintain a professional demeanor and approach in all customer interactions.

Responsibilities Client Support:

Assist customers with inquiries, concerns, and issues they may have, ensuring a positive experience with each interaction. Reviewing their current policies to make sure that the coverages are best for the client and what they want.

Inbound Calls:

Handle incoming calls professionally, addressing customer needs and providing accurate information in a timely manner.

Problem Resolution:

Effectively troubleshoot customer problems and provide appropriate solutions to ensure customer satisfaction.

Documentation:

Maintain detailed records of customer interactions, feedback, and issues for future reference. About Us American Family Insurance Agency.