Universal Member Service RepresentativeRequisition #1213Flexible schedule between the hours of 8:15 - 5:15 M-F and 2-3 Saturdays a month. (schedule may vary)

Hourly Rate:

$20.00 hr. - $25.00 hr. Depending on experience. Plus, Monthly Incentives, Quarterly Bonuses, Referral Opportunities

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offers a comprehensive benefit package that includes: Medical, Dental, Vision, Life, STD, LTD, Generous PTO, Tuition Reimbursement, 401(k)/Retirement Plan with up to a 6% matching contribution and Paid holidays.

JOB SUMMARY

If you enjoy answering questions, offering solutions, and facilitating communication with both current

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members and future members then this is the position for you. In this role many times you will serve as the first point of contact in the member journey with

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The primary means of communication would be via telephone, but could include on-line email, mail, fax, or other communication channels. Knowledge of financial products, services, policies, and procedures is required. Must be willing to travel and support other

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branches.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as first point of contact with both

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members and non-members in most cases.

Build rapport with Members with goal of

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becoming their trusted advisor.

Provide excellent member service to Members over the phone and through various electronic channels.

Execute Member Requests that include but are not limited to: Checking, Savings, IRA, and Loan Inquiries. Plastic Card (Visa Credit & Debit) related inquires, Online Banking and Mobile App Inquires.

Process Account Maintenance including but not limited to: Address Changes, Online Banking Enrollment, Funds Transfers and Visa, Loan or Line of Credit payments.

Identify and recommend appropriate

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product and service solutions to members.

Actively cross sells and maintain up-to-date knowledge on all products and services.

Possess Excellent Verbal, Written and Electronic Communication Skills.

Be an energetic part of a cohesive team.

MEMBER SERVICE REPRESENTATIVE

(TELLER)/UNIVERSAL DUTIES (As Needed): Execute member service transactions, including but not limited to, deposits, withdrawals, cash advances, loan payments, transfers, check cashing, selling gift cards, etc.

Input & process loan applications.

Process New Account applications.

Respond and resolve member requests.

Provide account information regarding account status, current balances, and loan payoffs.

Follow internal security procedures for member identification.

Follow internal balancing procedures.

Follow Safe Deposit Box procedures for member access.

Performs other duties as needed or assigned.

STANDARDS OF PERFORMANCE

Always convey a professional image by being respectful, courteous, and considerate of members, co-workers through verbal and non-verbal communications, adhering to

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dress code, and maintain a clean organized workspace.

Follow

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Harassment, Discrimination and Respectful Conduct Policy and the Fraud Policy/Code of Ethics Statement. Complies with Bank Secrecy Act/Anti-Money Laundering/CIP (U.S. Patriot Act) procedures and policies.

Safeguard the confidentiality and security of member information and other sensitive data, in accordance with

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policies and procedures.

To remain compliant and enforces all other

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policies and proceduresBe an effective team member through cooperation, flexibility, dependability, attendance, lack of tardiness and participation at meetings and training.

Be an effective team member demonstrating the Member Advantage AIDINC process.

MINIMUM QUALIFICATIONS

Education:

High School diploma or equivalent.

Experience:

2 years or more of customer service.

Minimum of 1 year of Credit Union or Retail Banking experience preferred.

Other Required Knowledge, Skills, and Abilities:

Excellent verbal and non-verbal communication skills. Ability to speak effectively to members and employees of the organization. Ability to read and interpret basic forms, credit union documents, operating and maintenance instructions, and procedure manuals. Knowledge and skill of additional language(s) preferred. Desire, ability, and experience in working with and helping people in a professional setting with a professional business appearance.

Up-to-date and comprehensive knowledge of all

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products and services.

Proficiently operate a computer. Working knowledge of Microsoft Office Suite (Email, Word, Excel, Outlook, etc.) and Windows operating system. Ability to use copy machine, fax machine, typewriter, printer and general office equipment.

Must be well organized and manage time well.

Must be bondable and honest.

EQUIPMENT USED

Microsoft 365, 10-Key Calculator, Computer

MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS

Mental Effort:

Ability to manage multiple requests at the same time.

Ability to maintain a professional demeanor in stressful circumstances.

Physical Requirements:

Employee must be able to lift 35 pounds.

Employee is regularly required to stand for extended periods; use their hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

Employee must be able to read a computer screen and enter data with the use of a keyboard.

Working Conditions:

Stress varies depending on workflow from high to low.

Some travel between offices may be required.

Disclaimer:

This position description is intended to describe the general nature and level of work being performed by the person assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. As markets change and the organization grows, job descriptions may change over time as requirements and team member skill levels evolve. With this understanding, MY

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retains the right to change or assign other duties to this position.

If requested, MY

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will make every effort to provide reasonable accommodations to enable team members with disabilities to perform the positions essential job duties.

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is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.