A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Direct Mail / Print + Customer Support This is not a "position." It's a role on a team. At Bliss Media (makers of AppealMaker), we don't have bosses, titles, or ladders to climb. But we do have people who take responsibility, help each other win, and do whatever the team needs—every day...each and every person in the company If you're looking to "manage people" or "move up the ladder," this won't be a fit. If you're someone who: Has a creative side (ak.a. loves Canva or Adobe Creative Suite) Notices the tiny mistake no one else sees Takes pride in getting things exactly right Communicates clearly and enthusiastically with customers Wants to learn, improve, and contribute …this might be the right place for you. What You'll Do Your primary focus will be on helping customers successfully place and complete direct mail orders through our AppealMaker software.
This includes:
Chatting with customers before and after orders (online chat, email, occasional phone) Reviewing and proofreading customer-submitted mail pieces (copy and layout) Catching errors—spelling, formatting, alignment, missing info, etc. Helping customers fix issues so their campaigns succeed Supporting the team wherever needed (because that's everyone's job here) This role blends customer support, detailed proofing, and light design awareness. What Matters Most You'll do well here if you have a combination of these experiences/skills: Background in creative software like Adobe or Canva A basic understanding of printing Double-check everything before calling it "done." Communicate clearly, especially in writing Stay calm when something goes wrong Take responsibility instead of pointing fingers Ask questions and seek to understand Look for ways to improve things—not just complete tasks Our Environment (Read this Carefully) There are no managers here—leadership comes from action, not titles Anyone can talk to anyone, at any time Team success matters more than individual recognition You'll be trusted to take initiative and make decisions Growth comes from improving yourself, not chasing promotions If you need structure, hierarchy, or constant direction, this will feel uncomfortable. If you like ownership, learning, and being part of a collaborative team, it will feel right. Helpful (But Not Required) Chat customer service experience (most communication is via Chat) Some experience in printing, direct mail, or marketing Any customer service or communication-heavy role What You'll Gain (besides unlimited potential to grow professionally) A team that shares knowledge openly (no silos, no ego) Real responsibility early on The chance to develop strong decision-making and problem-solving skills A work environment focused on quality, integrity, and long-term thinking What You'll Get Competitive pay based on your experience Health, dental, and vision insurance Life insurance Paid time off Retirement plan Flexible schedule A workplace where you'll actually look forward to coming in
To Apply :
Include your resume and your requested wage. We read every application personally. Apply through the Indeed process and include a cover note explaining why you think the job is a fit, include your resume, and a desired starting wage.
Job Type:
Full-time Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Are you willing to undergo drug and background tests that comply with all state and federal laws? Are you willing to work on-site in Saint Joseph, Minnesota?
