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Caliber Holdings LLC
Customer Service Consultant
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Service Center St Louis Park
JOB SUMMARY
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO
$22- 24 per hour!
BENEFITS OF JOINING CALIBER
Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay- Paid weekly and eligible for overtime Paid Vacation & Holidays
- Can begin accruing day 1 Career growth opportunities
- we promote from within!
A career for life:
You'll gain hands-on experience within a production shop.REQUIREMENTS
2+ years of customer facing experience; sales experience a plus Must have a valid driver's license and be eligible for coverage under our company insurance policyABILITIES/SKILLS/KNOWLEDGE
Ability to do consistent physical activity- reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Passion for learning the collision industry Be able to understand instructions
- written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Must be able to provide personable, friendly "World Class" customer service to internal and external customers Caliber is an Equal Opportunity Employer Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.