Company Info:

Dedicated Financial GBC is a for profit, faith-based commercial finance portfolio servicing company founded in 2015. We are dedicated to using our business as a force for good. Each line of our business supports a non-profit with a focus on hunger, safety, and freedom. We believe in prioritizing people over profit and give our team the opportunity to make a significant impact in the world.

Position Summary:

The Client Support Specialist plays a critical internal role in supporting client satisfaction and retention by proactively identifying operational issues before they impact the client experience. This position focuses on internal monitoring, checks and balances, workload assessment, and SLA adherence across client accounts and production teams. Unlike a Client Success Manager, this role does not own client relationships or retention targets. Instead, it partners closely with Client Success, Operations, and Collection teams to surface risks, identify trends, and support process improvements that ultimately protect the client experience. This role will have a training period of at least four months to ensure the Client Support Specialist understands Dedicated's business functions including but not limited to 3rd Party collections, Legal portfolio servicing, and Uniform Commercial Code enforcement.

Core Responsibilities:

Client Experience & Risk Monitoring Monitor client accounts, workflows, and internal queues to identify potential issues before they escalate to the client Flag risks related to delays, errors, workload capacity, or SLA adherence Serve as an internal point of visibility for client-impacting operational concerns Escalate trends or recurring issues to appropriate teams and leadership Internal Communication & Documentation Communicate proactively with internal stakeholders (Client Success, Operations, Collections, Legal, Intake, etc.) regarding potential client-impacting issues Document findings, trends, and corrective actions in internal systems Maintain accurate records related to service performance and issue resolution Process Improvement & Quality Control Act as a checks-and-balances function to ensure work is complete, accurate, and aligned with internal standards Identify opportunities to improve workflows, processes, and handoffs Contribute ideas for operational improvements that increase efficiency and reduce client risk Support implementation of approved process changes Support to Client Success Team Partner with the Client Success Manager by providing internal insights and early warnings Reduce reactive client communication by resolving issues internally where possible Support reporting and internal preparation for client updates as needed

Key Competencies:

Proactive Problem Identification:

Anticipates issues before they reach the client

• Attention to

Detail:

Strong accuracy when reviewing data, workflows, and performance metrics

Internal Communication:

Clear, professional communicator with cross-functional teams

Analytical Thinking:

Able to identify trends, risks, and root causes

Organization:

Manages multiple priorities and monitors ongoing workflows

Process-Oriented:

Understands how operational changes impact client experience

Adaptability:

Comfortable working in a fast-paced, evolving environment

Qualifications:

• 3+ years of experience in operations, client support, administrative support, or a related role
• Experience using Microsoft 365 tools (Excel, Outlook, Teams); Excel proficiency highly preferred
• Strong documentation and data management skills
• High School Diploma or GED required
• Prior exposure to client-facing, operations, or production environments preferred
• Experience in collections, financial services, or regulated environments a plus

Benefits:

Medical, dental and vision insurance; complimentary group life insurance and short-term disability; retirement plan with up to 7% match; gym and mental health copay reimbursement; complimentary family chiropractic; Financial Peace University tuition reimbursement; volunteer time off; paid time off; paid birthday time off; Dedicated to Serve events and employee activities. Social and Environmental Impact Dedicated is proud to sponsor several Non-Profit Organizations ("NPOs") through the revenue generated by our team as well as the efforts of our entire workforce. At Dedicated, we believe business has the greatest opportunity to change the world and we're taking the steps to prove it. Some of the NPOs we partner with include Feed My Starving Children, Restavek Freedom, Folds of Honor, Small Sums, ManUp Club, Cradle of Hope, American Gold Star Mothers, createMPLS, Healing Haiti, Thorn, Cookies for Kids' Cancer, Make-A-Wish, and Love Life Now. For more information about our mission or the mission of some of the NPOs we support, visit: https://www.dedicatedgbc.com/mission Dedicated Financial GBC is an equal opportunity employer. Dedicated Financial GBC offers Federal and State (MN) FMLA Leave to all eligible team members.

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Pay:

$55,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Referral program Vision insurance Ability to

Commute:

Shoreview, MN 55126 (Preferred)

Work Location:

In person