Dey Distributing is an established and successful appliance and HVAC parts company seeking a reliable, friendly Call Center Associate. To perform this job you must be comfortable with computers, answering phones, have great customer service skills, and work well with others. The position is a Monday through Friday day shift and rotating half days on Saturdays. If you believe you would be a good fit, we would love to have you on our team!

Responsibilities:

Work as part of a team to provide exceptional customer service Establish and maintain positive rapport with customers by providing friendly, prompt, and courteous service Act as a point of contact for customers—providing quotes, assisting with order placement, handling order status inquiries, and assisting with other customer concerns Sell parts, equipment, tools, accessories, materials, and supplies to customers Receive and fill telephone and website orders effectively—prepare sales invoices, communicate accurate delivery information utilizing the company database system, and complete any necessary paperwork for warranties as directed Stay up-to-date on parts and products by attending product meetings, technical trainings, and educational sessions Maintain, organize, clean, and stock storeroom shelves; assist in organization of parts, equipment, and product displays Perform other responsibilities as requested by the

Customer Service Manager Required Qualifications:

Customer service experience Ability to work well as part of a team Time-management and organizational skills Good verbal and written communication skills Computer proficiency Basic math skills Attention to detail A willingness to learn Ability to sit for extended periods of time

Preferred Qualifications:

Knowledge of ASW and IBM notes computer systems Prior experience in HVAC, hearth products, or parts sales Prior call center experience

Job Type:

Full-time Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift Ability to

Commute:

Vadnais Heights, MN 55110 (Required)

Work Location:

In person