AI Summary & Insights Summary Insights Customer Service Team Member Entry Level The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Customer Service Team Member Entry Level The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Description Pay Rate:

$11.41 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

Attend and successfully complete the 4 weeks Table Games Dealer Training Program Learn, practice, and demonstrate proficiency in dealing assigned table games in accordance with established policies, procedures, and game rules Develop and apply mathematical skills necessary to accurately calculate wagers, payouts, and game outcomes Provide exceptional guest service and quality entertainment during training sessions and practical exercises Assist in maintaining the integrity of table games and protecting table inventory under the guidance of trainers and supervisors Maintain professionalism and adhere to all Treasure Island Resort & Casino policies and procedures, rules, and regulations throughout the training program Demonstrate consistent attendance, punctuality, and engagement during all phases of training Work effectively with instructors, classmates, supervisors, and management to achieve training objectives Attend and participate in provided training/orientation

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification Required:

High School Diploma/GED or equivalent experience Ability to successfully complete all required Table Games Dealer Training Program coursework, written examinations, practical auditions, and performance evaluations

Preferred:

Previous exposure to table games Prior customer service experience, preferably in the gaming, hospitality or entertainment industry

Skills Required:

Accurate and detail-oriented Excellent verbal and interpersonal communication skills Exceptional customer service skills Above average mathematical aptitude Ability to understand and follow detailed instructions, procedures, and game rules Strong organizational and time-management skills

Abilities Required:

Ability to learn new concepts quickly and apply them effectively in a fast-paced environment Ability to work efficiently while maintaining a high level of accuracy Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to speak in a clear, concise and pleasant voice Ability to work independently and collaboratively in a team environment Ability to remain focused and composed in a high-volume guest service environment

REQUIRED TRAINING

Successful completion of Table Games Dealer Training Program Treasure Island guest service training Detection of Counterfeit Money Training Department orientation Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to stand for long periods throughout the day with some walking Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds infrequently Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination Must have the ability to deal at least 350 hands per hour Ability to visually monitor gaming activity and accurately identify chips, cards and other game components

WORKING ENVIRONMENT

Work is performed primarily on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact