Customer Service Representative Winona, MN Monday-Friday 8am-5pm $20.00-$24.00/hour About the Role A small manufacturing company is seeking a Customer Service Representative to serve as the primary point of contact for customers regarding parts orders, machine shipments, service coordination, and account inquiries. This role supports a direct-to-customer sales model, ensuring accurate order processing, timely communication, and coordination across departments. The CSR plays a critical part in supporting sales, service, and shipping functions in a fast-paced manufacturing environment. What You'll Do Manage incoming customer phone calls and emails regarding parts, service, shipments, and product information Prepare and process customer quotes for parts and future orders in coordination with Sales or Technical Specialists Enter and process sales orders, generate packing slips, and issue invoices within the ERP system (Navision) Coordinate shipment logistics for machines and parts, including scheduling freight and preparing required documentation Prepare international shipping paperwork and ensure compliance with documentation requirements Process customer credit card payments and reconcile credit card statements Maintain accurate records of customer interactions, transactions, and account activity Resolve customer complaints or order discrepancies by coordinating with Production, Purchasing, or Technical teams Assist with service coordination documentation and tracking as needed Support continuous improvement efforts related to order processing and customer communication Provide backup coverage for other office functions as needed What We're Looking For High school diploma or equivalent required, associate degree preferred 2-5 years of customer service experience in a manufacturing, industrial, or B2B environment preferred Experience working in ERP systems, Navision preferred Strong organizational skills and attention to detail Ability to manage multiple priorities in a deadline-driven environment Strong written and verbal communication skills Proficiency in Microsoft Office applications Work Environment Primarily office-based with occasional exposure to shop-floor conditions. Prolonged periods of sitting and computer work. Occasional lifting up to 25 pounds. Why Join Us Join a growing manufacturing company where you'll play a key role in supporting customers directly and collaborating across sales, production, and shipping teams.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Referral program Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Preferred) Ability to

Commute:

Winona, MN 55987 (Required)

Work Location:

In person