Customer Service Representative

Description We are looking for a Customer Service Representative to support daily client communication and administrative service activities for a Long-term Contract position based in Woodbury, Minnesota. In this role, you will help ensure customers receive timely documentation, product-related materials, and responsive assistance across multiple channels. The ideal candidate is organized, comfortable handling both inbound and outbound outreach, and able to manage detailed tasks with accuracy in a fast-paced environment.

Responsibilities:

• Deliver customer test reports within established turnaround times while maintaining accuracy and completeness
• Prepare, laminate, and distribute test tags through outgoing mail processes
• Respond promptly to customer inquiries submitted through the company's online chat platform
• Accept and fulfill requests for sample kits, including processing and coordinating shipment details
• Conduct proactive outbound calling campaigns to engage customers and support business outreach efforts
• Handle incoming customer communications and provide clear, attentive assistance for service-related questions
• Maintain organized electronic records and documentation to support customer interactions and order activity
• Use Microsoft 365 tools to manage correspondence, track tasks, and complete daily administrative work Requirements
• Previous experience in customer service or a similar client-facing support role
• Ability to manage order entry or service request processing with strong attention to detail
• Experience handling inbound and outbound calls in a business environment with careful attention to detail
• Confidence making cold calls and speaking with customers in a clear and courteous manner
• Proficiency with electronic file management and general department mail handling
• Working knowledge of Microsoft 365 applications for communication and administrative tasks
• Strong written and verbal communication skills with a focus on responsiveness and accuracy TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .