A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Citizens Memorial Hospital (CMH) is hiring a Customer Intake Specialist to join our Home Medical Equipment Department in Bolivar, Missouri - someone who leads with skill, compassion, and a drive to positively impact every patient and family we serve.
Position Details Status:
Full Time Work Shift:
Days Hours:
Mon -Fri, 8:30a.m -5:00p.m
What Your Day Looks Like:
Home Medical Equipment proudly serves 8 counties in southwest Missouri. Our services include respiratory( oxygen, c-pap equip and all supplies needed), mobility services including( walkers, rollators, wheelchairs, power wheelchairs and scooters), bath aids, crutches, compression hosiery, and lift chairs. HME also has a mastectomy dept. We work directly with patients and their providers to properly bill for equipment. We also provide delivery and set up of equipment as well as education of equipment. While we have many dept's within HME, we all work together to strive to exceed the expectation of each patient. As a Customer Intake Specialist, you will be: Assisting in-store customers with questions and purchases Placing orders on computer for patients/customers and CMH facilities Obtaining all required documentation for the equipment/supplies to be delivered to the patient Facilitating patient understanding and conduct appropriate follow-up
Qualifications:
Education:
High school diploma or equivalent
Experience:
Customer service
Skills:
Communication Licensure/Certification:
Valid Driver's License Physical Requirements:
Ability to stand for 60% of the day and sit for the remaining 40% Benefits That Support You Competitive wages, annual merit increases, employee wellness program For a comprehensive list of benefits, please click here: CMH benefits. Why CMH? CMH includes 34 primary and specialty clinics, six long‑term care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walk‑in clinics, addiction recovery, therapies, and more - all grounded in exceptional, community‑focused healthcare. CMH is a three-time recipient of the Missouri Quality Award. 2025 Chest Pain-MI Platinum Award Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest-growing companies in southwest Missouri. Click here to see the full list of awards for CMH! Follow us on Facebook to discover more about life at CMH- the people, the culture, and the work that matters.
