Job Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will drive positive customer experiences, foster loyalty, and contribute to the smooth operation of our office environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive setting where your contributions truly matter. Responsibilities Handle incoming calls using multi-line phone systems with professionalism and courtesy, providing prompt assistance to clients and visitors Manage client inquiries via phone, email, and in person, delivering clear information and effective solutions Maintain accurate records through data entry, filing, and updating spreadsheets using productivity software such as Microsoft Office and Google Workspace Assist with office management tasks including calendar management, appointment scheduling, and coordinating meetings Support clerical duties such as proofreading documents, word processing, and managing correspondence to ensure smooth daily operations Use technical tools like QuickBooks for basic financial record keeping and invoicing processes Provide excellent customer support by addressing concerns promptly, following up on requests, and ensuring client satisfaction Requirements Proven experience in office management or administrative roles with strong clerical skills Excellent computer literacy including proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and data entry software Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Exceptional phone etiquette and communication skills for front desk interactions and client communication Bilingual abilities are highly desirable to serve diverse customer needs effectively Familiarity with multi-line phone systems, spreadsheets, and productivity software is essential Previous experience with QuickBooks or similar accounting software is a plus Office experience involving filing, proofreading, calendar management, and technical proficiency will set you apart Demonstrated ability to manage time effectively while maintaining high productivity levels Join us as a Customer Service Representative where your enthusiasm fuels positive interactions! Bring your organizational prowess, technical skills, and passion for helping others to a role that offers growth opportunities within a vibrant team environment. We're excited to see how your energy can make a difference!

Pay:

$23.05 - $27.76 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan

Work Location:

In person