Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
CO
City of Cape Girardeau
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Missouri data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,215 / year median in Missouri
-6% projected decline
Job Description
POSITION TYPE
Hourly, Non-exemptJOB SUMMARY
This position is responsible for providing professional, quality and timely customer service support to Cape Girardeau utility billing customers. The customer service representative role serves an important function in that the direct interaction with each customer contact is an opportunity for the City of Cape Girardeau to build trust and respect within the community.MAJOR DUTIES
Timely and accurate execution of customer service processes in accordance with City of Cape Girardeau policies and procedures (customer contacts/interactions may be in person, via phone or email). Responds to customer inquiries concerning billings, including re-reads, leak investigations and overall general bill questions regarding payments and/or usage. Processes bill adjustments, balance transfers and refunds. Assembles or assists in the collection of delinquent accounts, including pay extensions. Serves as cashier to collect receivables and balances a cash drawer daily. Prepares utility billing work orders for turn on/turn off/transfer services. Performs data entry of completed work. Delivers mail to other city offices, drives daily deposit to bank and sorts mail from post office box. Processes utility billing returned checks and returned mail. Insures compliance with all applicable safety, security and environmental rules and regulations and company policies and procedures. Performs other related duties as assigned.KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of utility billing procedures. Knowledge of modern office practices, procedures, and equipment. Knowledge of Microsoft products, including Outlook, Word and Excel. Knowledge of Generally Accepted Accounting Principles. Skill in the use of computers and various software programs. Skill in the provision of customer service, including in person, on the phone and through e-mail. Skill in oral and written communication. Skill and ability to multi-task in a fast-paced office environment.MINIMUM QUALIFICATIONS
High School Graduate or GED. Current valid Driver's License. Two (2) years experience in general an office setting, including utilizing office equipment and computers, dealing with the public and handling high-volume of cash. Salary per hour $16.52, plus a generous benefit package. Bi-weekly pay periods. Thirteen paid holidays per year. 96 hours of vacation- accrued throughout the year. 96 hours of sick leave
- accrued throughout the year. 2 days of personal leave per fiscal year. Must be employed on July 1 of the fiscal year to receive. City paid monthly premiums for health and dental insurance
- Employee only. City paid monthly life insurance for employee only (1 times annual salary up to $50,000). Optional group term life insurance purchased at employee's expense. Optional vision insurance purchased at employee's expense. Voluntary deferred compensation plan
- not matched by the City. Retirement (LAGERS) paid by the City. Missouri LAGERS
- A Secure Retirement for All (molagers.