Customer Service Specialist

Current Saint Francis Colleagues

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JOB SUMMARY

The Customer Service Specialist is responsible for handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person. Customer Service Specialist should possess basic knowledge of policy and processes utilized by the Combined Billing Office and use system programs and edits to efficiently assist customers without transferring or referring to others. Customer Service Specialist will be responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records. The Customer Service Specialist will be responsible for accurate and timely distribution of mail to appropriate office staff. Customer Service Specialist will be responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted. They should troubleshoot and mitigate corrective actions needed to rectify known issues. Responsible for working and maintaining work queues associated with the position. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center. Constantly works with and maintains restricted or confidential information from many sources within the Medical Center. Any and all duties as assigned by Assistant Manager, Manager or Director.

JOB DETAILS AND REQUIREMENTS

Type:

Full Time (80 hours per 2 week pay period, with benefits) Typical Hours for

This Position:

Monday-Friday 8:00am-4:30pm Remote or hybrid opportunities available upon completion of successful training

Education:

• High School Diploma or equivalent
• required
• Accounting courses or training
• preferred

Certification & Licensures:

N/A Experience:

• Minimum of one (1) year healthcare, finance, business, call center, or customer service experience
• preferred Saint Francis Healthcare System is committed to a compensation philosophy that aligns to the fiftieth percentile of the marketplace, while also crediting applicable and/or relevant work experience when computing compensation offers for selected candidates.

Internal equity is factored into all offers presented to candidates.

Minimum hourly rate:

$15.00/hour A relevant and up to date general benefits description may be found on our website: https://www.sfmc.net/careers/benefits/ ADDITIONAL

INFORMATION

Why Work at Saint Francis? Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region's leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience. Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center , nearly 3,000 team members , and over 300 providers , Saint Francis is not only the largest healthcare system between St. Louis and Memphis—it's a powerful economic anchor for the communities it serves. You'll find more than 50 specialties , the region's only Level III Emergency and Trauma Center , and southeast Missouri's first Level

III NICU

. The system's employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area's primary care providers. A Mission That Matters At Saint Francis, you're not just doing a job

• you're part of a Catholic healing ministry rooted in compassion, dignity, and service.

Every action is inspired by a commitment to honor human life and care for every person who walks through the doors. Mission To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ. Vision To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

Values You Can Feel Every Day Integrity:

Doing what's right, even when no one is watching

Stewardship:

Managing resources wisely for the future

Faith:

Believing in a purpose greater than ourselves

Hope:

Lifting up those who feel discouraged

Joy:

Serving others with a grateful, happy heart

Compassion:

Seeing others through Christ's eyes

Excellence:

Always striving to be the best

Dignity:

Respecting human life from beginning to end If You're Looking to Make a True Impact… Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years. Total Rewards Our most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below. Comprehensive and affordable health coverage including medical, prescription, dental and vision

• available on the first of the month after hire date Saint Francis Medical Services Discount Earned Time Off (ETO) based on relevant years of work history.

ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility Retirement benefits including SFHS immediate matching Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access To learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/ . Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at careers@sfmc.net.