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F&M Bank and Trust Company

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on Missouri data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,215 / year median in Missouri

-6% projected decline

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Job Description

Purpose of position: Front line of courteous face-to-face service to potential and current customers Sell a variety of bank services and open new accounts Manage customer access to Safety Deposit Boxes Process check orders for customers Job qualifications: Education High school or GED completion required Some college coursework in math, communications, business, finance, marketing, accounting, or a related field preferred Bachelors degree preferred Experience Previous face-to-face customer service required 1 year banking experience required More years banking or cashier experience preferred Previous bank Teller experience preferred Previous customer service experience preferred